should have told me about the different packages you offer

They have bad customer service, take months to get back on your money, then when issues arrises they’re combative

I had embrace for 9 years and didn’t make a claim. This year I made a claim about the amount of the policy cost. They over tripled my policy this renewal period and to a point that the policy cost + deductible exceeds more than the maximum they would pay out.

I dont receive any confirmation and is almost one week.

Thank you so much for caring about our little kitty Louie. He is our little darling. He's been sneezing and wetting like a little sweetie. My Anthony loves animals so much and I volunteered for aspca years ago. And we took in little Louie our kitty and give him so much love. Our appointment is today at 5pm for vaccines and possible antibiotics. How do we let them know we have your insurance for little Louie our kitty? Can you send an email letter? Happy thrilled customer; Kathleen cafiero Anthony contey Louie our little spranklz

After a heart murmur was found in our puppy, they decided to state that it was a pre-existing condition. Even after the vet recorded that it was an "innocent" murmur, meaning it won't cause problems, they denied the claim. I've paid thousands in premiums over the years for different dogs and I have to say that this is a total waste of money. They're horrible.

Worst pet insurance company. Don’t trust them with anything. Basically a scam, self insure before using them.

I’ve been a customer of Pets Best for many years. I had some ice damage on my house this winter which caused extensive unexpected expenses. I was late paying my premium and the cancellation date was April 9. I tried to pay it on the evening of the eighth, but the payment wouldn’t go through so I called the morning of the ninth and they told me my policy was already canceled and there’s nothing they could do. They sent me a letter saying that my cancellation date was April 9 but that if I called by April 24, my policy could be reinstated. They completely disregarded the date on the letter and said that they were canceling me today with no review. They said that they legally couldn’t reinstate me even though I have a list of names of people’s policies that they have reinstated after I posted a Facebook post regarding this situation. Then they said they couldn’t reinstate me because of late payments but they’ve always been paid, even a few late payments over the years have always been paid within the grace period. They won’t give me a reason why they will not continue with my policy and they were incredibly heartless. Erin, the manager confirmed that it’s not that they can’t reinstate the policy. It’s that they won’t. When I asked him if that’s what he said to confirm, he said “Yep” Between the extensive damage on my house that I have to deal with now on top of the fact that I’m having cancer surgery in three weeks, Pets Best also gave me this to now deal with. After all these years of being a loyal customer, they give me no reason why they won’t reinstate, even though they sent a letter stating that they could. Pets Best is not about caring for your pet. Pets Best is all about money. Do not use them for coverage if you care about your pet. Had I known they were gonna do this near the end of my dog’s life I would’ve never signed up with them in the first place and of course now it’s impossible for me to get him other coverage. Pets Best assured that my dogs quality of life and the length of his life will be decreased. He has Cushing’s disease so they have also insured that he is going to suffer. Pets Best does not care at all about your pets.

The worst! We have been paying top price for four years and they just told us our plan doesn't exist anymore, we have to get a new plan, pre-existing conditions won't be covered, and because our dog are old, they won't give them full coverage anymore. OUTRAGEOUS!!!

I have had this insurance for at least 12 years and have several dogs on it. Previously things were wonderful. I received my reimbursement in a timely manner. I got the most expensive policy and until lately I praised Healthy Paws to everyone. I have been very happy until lately. I have submitted two claims and I will be submitting another one very soon. One was submitted in January and the other one in March. I have not received a reimbursement check on either one. I have called and of course it’s somebody different in a different place. For my January submission I was told it was approved but never got where ever the checks are printed. It was spooked to be corrected and here I am almost 4 months later still waiting. I had submitted another one in March but was told they didn’t have record of that. What is going on there.? My premiums are very expensive. I would appreciate a response to this since I can’t talk to anyone that can help. Because of this I have given a very low rating.