My representative was absolutely great. Loved him. If I could review him separately, he'd get 5-stars without question. He was very personable and helpful throughout the whole process and took the time to explain anything I had questions on. However, I feel that the options for pet insurance plans have significantly dropped in quality and coverage, especially after having my grandfathered-in whole pet w/ wellness policies (3 pets) cancelled (like so many others did, I'm sure). Am I still going to insure my pets? Yes, because I love and care for them. But am I also greatly upset by the severe downgrade in coverage and care? Yes. I cannot express in words the sheer level of disappointed I am with this shift. This has definitely taken a shift toward accident-only coverage and it's highly disappointing that my pets are now treated more like a car than a living being.

When my cat turned 16 to the raised his premium to 345 a month. When he needed it most. Stay away. Also: the response to this is cold as helland exactly what you would think. I paid for my cat to be insured his whole adulthood before any problems. They went from 95 a month to 345. Do yourself a favor, put the same amount of money into a mutual fund, earn interest, and pay out of that. Otherwise, no matter what the corporate drone below would have you believe, they will screw you over when you need it most. May the insurer feel the same suffering that they instil upon every pet owner who watches their pet die due to insurance premiums that are untenable when your sweet, precious, babe needs it the most. A pox on your family.

Not transparent about waiting period for new puppy- nothing was covered

The person who returned my call didn't give me the correct information.

Although it was an easy interface to add pets, unfortunately the system wouldn't take my billing address, no matter how many times I filled it out, and therefore the billing page refused to complete the purchase. Then I get an email saying that Nationwide received my application, which confused me, considering the webpage for purchasing the plan wasn't letting me finish. Not just that, but the email I received only mentioned one of the pets I was applying for coverage on. Very confusing.

The USPS did not deliver the letter in December about policy changes, nor did I receive any further communication regarding the policy with a renewal date in April 4 months after the letter which was not in my mailbox. The policy was canceled without my knowledge or notification or warning of its cancellation. I have had my dog insured with them for 7 years and any conditions covered on previous policy will not be covered on new policy. There wasn’t even a choice to roll-over to the “new plan” the old policy was canceled and coverage starts new not covering any of the medical pre-existing conditions he had been covered on the policy for the last seven years. It’s unethical and a way out to no longer pay for my dog’s conditions they had previously covered under the policy plan they had eliminated. Premiums were always paid and except for this last year I hardly submitted any claims in the past 6 years. Just when I needed the coverage the most Nationwide made a loophole in terminating the plan my dog had and making me apply for a new plan so his illness would not be covered as they consider it pre-existing even though it existed while covered by Nationwide.

Avoid! I've been with this company with two dogs for 7 and 8 years, dogs have been insured since about 4-6 months of age. No issues with small claims over the years, however premiums increase regularly, to the point where I had to cut back to high deductible (more emergency style coverage), verses low deductible in the past. Recently had dentals done on both dogs and the company is requesting essentially full medical records to process the claim "to see when the condition started". This seems a bit ridiculous given the dental are appropriate for age and the dogs have been insured through these fools pretty much their entire lives. I dread the idea of trying to fight these guys to get anything major covered as this has already been a huge hassle and really seems unnecessary for common age appropriate medical procedures. The kicker is their call center is somewhere in southwest Asia, I've called several times over the years and have found it near impossible to have a productive interaction. I stay with them due to preexisting medical conditions but am at the point of just cancelling because it feels like scam if they won't payout for valid claims. After the deductible it will be a few hundred dollars back to me - a big deal for me, probably not so much for them.

Horrible. They take their time to process your claim. Customer Support doesn't care or help with your claim. They clearly offer 5 to 10 days to process claims but somewhere withing your policy it says 30 days, where you can't see it. To me they offer time frame that they are not in compliance with. Submitted my claim on 4/2/2025.

No other options too answer because I have not been approved yet. Just applied for the insurance today.

Purchased a pet policy over a week ago, still don’t know if my dog is insured at this time. Slow turn around.