I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!

Stop submitting claims in 2024 because company never pays! Puts claims on hold even tho they get invoices and notes from Vet. I submitted notes myself and still get put on hold!

I cancelled my policy in January 2025 through email. Fetch acknowledged my request then continued to take the money from my account for 3 months. They refuse to give my money back and are ignoring my communications.

I am sorry to have changed insurance from Nationwide. The claim process is cumbersome and they keep asking me to contact my vet for my 3 dogs history, something they should have done last year. I strongly advice pet owners to avoid this company…

This is a terrible company, they do not remburse you for any pet care, I should have quit using them much earlier instead of losing money paying their premiums.

Get a little frustrated we have to keep sending records they have from years ago over and over. They HAVE THEM! Why do we have to keep giving you old information over and over and over again??????

Very deceptive in its practices when you sign up

- My personal information (email address) did not update. - The website is not very friendly. Building a coverage plan is very complicated, especially when trying to get identical coverage on a 2nd pet to our already covered 1st pet. - The only way I could get a cheaper price ("save money on a 2nd pet") was to go with lesser coverage for the second pet. When I tried to get the same coverage as the first pet the cost for the 2nd pet was more expensive and the 2nd pet is younger and smaller than the first pet (seems counter intuitive). - I couldn't find a way to add more or subtract coverage from one or the other pet once the application for the 2nd pet was accepted. - It took 4 times completing the information and clicking Submit before I received the acknowledgement email (at the old email address) that the 2nd pet application was accepted.

I asked to have grants name changed to haze so pls do it as I asked. I don't want the eobs denied because of name change...ty

Wow! On top of already exorbitant rates, I just got notice they will be raising my pets' policies by OVER DOUBLE! I have had them for years (since PetPlan), with just a few minor claims which didn't pay out much. This is absolutely ridiculous - paying more for my cats' insurance than my husband's and mine combined. Sad to think I've kept them so long. Guess I will go the route of many others and just set up a savings account for my fur-babies - wish I had done that 5 years ago. Would definitely NOT recommend.