If you enjoy being gaslit over $60 in fake fees, Homebody’s email support team is for you. I was charged multiple noncompliance fees despite having active, valid renters insurance uploaded on time, with the correct address — including the required PO Box.

This company has multiple minimum $500 expense amounts for each body part or ailment (four separate claims were approved but each condition had a $500 copay first so we recieved no reimbursement). We had a several thousand dollar bill for an injested plastic piece that needed multiple scans and were only paid out about 28%. When I called to cancel, they tried to blame my frustrations on having such a high deductible (only $350). Trupanion has, like many of the negative reviews, reached out but I have no interest in engaging with this company, having already made true statements about their (lack of) services with their insurance plan. Do it right the first time Trupanion! Trupanion, do not bother calling or emailing me as I will not respond to you.

The concept is great. I have a senior dog and a cat from the pound and they always are seeming to need medical advice. My dog was very sick from a diet change. That is when I signed up. It seemed great that I was able to get in with a virtual vet over the weekend so quickly. But then even though there were a Costco right in my area where I could’ve went and picked up the medication, they explicitly wrote the prescription so that I could only order it through Dutch and that it would take over a week for the medication to arrive. when I notified them of my disappointment and needing to have the RX transferred, they made me pay a transfer fee and they made it sound like it wasn’t easy for people to get to a Costco. There is a Costco less than a mile and a half from where I live.

I don’t like this company, they are greedy and do shady charges. $5 processes fee to start. Bs fee. Then another $5 processing fee for pharmacy. Ya, you get the idea. Then ti getting the meds. I was told you could transfer it to you local pharmacy. No. You can’t. They will ship it to a local Costco and it will take the same time if they shipped to your house. Takes almost a week to get the meds. To get them two days earlier they wanted to charge me $40 which was more than the the meds themselves. I’m cancelling my subscription and I’m not a fan of companies that do these kind of practices. If you don’t mind getting bent over using their service, then go for it….

Purchased two overlapping policies in error, called to correct with no issues.

My dog, Angel Sedona, recd a notification for her 1st renewal. The rate for her policy had doubled from $500+ to $1000+. Doubled! Also the rate for renewal on the website was just over $600 which would make sense but the company says there was a rate increase and no one can tell me why the website has $600+ for renewal but they are quoting over $1000. Today will be my 6th call to try to get answers instead of a run around. There were other issues as well, after the 3rd call, the reimbursement amount mysteriously went from 80% to 50% without my knowledge or request to do so. It has been a nightmare to just get any answers or renew her policy

Been with trupanion for 3 years. Just put in my first claim, wasn’t covered and it felt like a waste. Honestly, if you can afford it, you’re better off putting money aside in a pet emergency fund.

They say they're the 'honest' insurance company, which makes the dishonesty worse.

EDIT: After weeks of back and forth, my vet advocating for my pet, and emails - they still decided to deny my claim. I cancelled my pet insurance for both of my pets with them, as well as my renter's insurance. I would avoid this company like the plague. They have no empathy, no heart, and no concern for you or your pets.

They deny almost every claim you submit. No matter what medical records you provide. Whether you have the wellness policy or not. To be blunt, it's a waste of time and money. I would suggest looking at alternative pet insurance bc this one will not benefit you. I just cancelled.