When my pet insurance policy was up for renewal, I contacted NW and they told me that I needed to get a new policy. They told me they would have to close my existing policy before they could renew. Now I have no insurance. They sent out a questionnaire asking about my pet and what veterinarian office I was using. They contacted the office to get my dog medical records. Apparently after NW reviewed his records they found that his liver ALT was slightly elevated. NW considered this as precondition. I was told by my vet that this is not unusually in dogs and there is no precondition with him or do we need to treat him. I spent more money to have a complete liver panel done to only find out that everything else was in range. I went back to NW with this information and they came back with he needs to be treated. This was the end for me. Is NW a vet professional or an insurance company? I think my vet knows what they are talking about. I have had NW 10+years and I always highly recommend them to friends with pets. No more. Nationwide was definitely not on my side.

My dog is diabetic and must wear a Libre 2 plus monitoring disc for her glucose readings. She must also eat a special dog food for diabetics to control her glucose spikes. Pets best denies both of these as part of the treatment and will not help cover the cost

Easy to sign up, difficult to renew. Three stars because they decided not to renew my policy and didn't give me a way to switch to another plan

After reading the unhappy reviews I decided to cancel the policy I applied for 18 days ago. Even though they claim to return your money 100% if you cancel within 30 days they did not. Now I will keep shopping for another company.

Deny your claim of thousand dollars and decline to do a pre estimate

RESPONSIVE ON CLAIMS BUT NO CAP ON ANNUAL PREMIUM INCREASES

Having problems submitting claims, seems the website locks up from time to time and does not allow you to finish. Have to submit again the next day.

Your automotive phone is just horrible! I have been a customer for 6 years and to this date, it doesn't recognize my phone number. I have asked your agents at least 40 times to please look into it. Still not fixed 6 years later and 5 pets are insured with you. I have been paying 6 years worth of premiums and it still isn't fixed! You change policies every year and the benefits get less, but the price goes up!

I registered two pets paid two policies and I only got one policy code but you took my money what's really going on

I filled out a claim form with all pertinent details but mistakenly used the wrong category for my claim. This shouldn't be an issue because the documents I submitted should prove my pet's conditions. They denied my claim twice without looking into the docs that I sent and I had to go through an appeal process just to get someone to actually READ the claim. Truly disappointed