Poor feedback

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Good service good explanation easy to understand very knowledgeable representative.

We have had Healthy Paws Pet Insurance for our mini Goldendoodle since she was a puppy eight years ago. At that time we thought we were getting a good rate. Much to our dismay, they raise the annual premium almost yearly. Each year we are forced to lower our reimbursement percentage and increase the yearly out of pocket amount, We are now paying almost three times our original monthly payment. The company explained that there were too many claims from our state forcing the rates to go up. In my opinion this us nothing more than a bait and switch racket. Beware of getting sucked into this scam.

Trupanion is associating a preexisting right leg issue with the left leg which was never an issue with my cat.

Do not trust them or believe their BS advertising. They have denied my last two claims.

I was pleased with the quickness of claim payment however, extremely disappointed with how little I was reimbursed.

The application is easy enough, but once I put in all my information, it errored out and would not submit.

I previously had pet insurance through Nationwide. The only reason I switched was due to Embraces relationship with USAA. After the first claim I received an email stating they were doing a health history check on my dog. Shortly after I received an email with a list of things they won’t cover. Many of these things were temporary in nature, like diarrhea. It would be like my insurance saying you had a cold six months ago, we won’t cover anything related to a cold for 1 year. Buyer beware. They are polite. That’s about it. I should have never left Nationwide.

While this is a great concept and I love being able to see a vet virtually - the entire process for the medications completely beats the purpose of convenience . You have a sick animal - you pay their membership fee, you see a vet and vet prescribes meds. Now you will either wait 2-3 days for the meds to come from Dutch pharmacy or you will wait 2-3 days for the meds to be transferred to your local pharmacy. Totally defeating when you have a sick animal who needs the meds asap. I’m so upset over this whole medication process and I will never use them again. The veterinarian should be able to fax or call the scrips directly to the pets local pharmacy . Why would someone with a sick pet want to wait 2-3 days for the meds?? It’s easier to just take the animal to your local vet. Use another provider as Dutch has went downhill.