Your website continuously had issues of not working and stating try again later. I assume this is your way of slowing down the submission of claims since you very rarely process any claims at 10 days or less.

not happy at the moment with Metlife. They denied a claim for some injection my pet had for itching. I have called and even now just submit an Appeal claim form to fight about the claim. Its just a hassle had to do this when that is the reason i got you all's insurance which is more expensive that i had before but i thought you all were better.

I bought the insurance online to cover my young dog specifically for his neutering. Purchased well in advance to find out it isn't covered. I was not able to submit the claim and discovered this after speaking with someone. They were not able to help. I paid for the insurance in full. It seems the company should have provided some solutions to help me resolve this. I will be moving to another insurance company for my five dogs. I have never had a problem with dog insurances in the past with previous pets.

So far, every claim we have submitted has been denied. Claims have even been deleted for no reason. Very unhappy with the service. I only gave it two stars because they respond quickly, just never with what you want to hear. It seems like nothing is ever covered.

I don’t feel like they pay what they advertise

Very poor communication

I am still new to Metlife Pet. I am frustrated with the reimbursement process. Last week I submitted an expense for my dog's annual check up. This week I received an email saying I needed to provide vet notes for the visit. I reached out to my vet to get the notes from the visit. I called to talk to someone at Metlife they said I didn't need the notes that it had already been approved. Additionally, I originally had 2 pets on my policy, I had just finished paying the deductible when one pet suddenly passed away. I was not expecting to have to start over with the $20 deductible after removing the pet that passed.

Overall I am satisfied with the Handling of the Wellness Claims But Having recently increased Premiums without increasing Benefits leaves me somewhat dissatisfied considering the cost of Pet Care has Increased considerably ? An Increase in Wellness Allocation would be greatly Appreciated!!Just Saying!!

Disappointed After 16 Years – Outrageous Premium Hike

Completely unhelpful customer service and did not solve my concern at all. I called and emailed asking why 10% was not applied for adding a second dog and all they said was that the discount was applied. I asked for an invoice detailing that discount being applied and they did not know what to do and kept saying that the discount was applied. A total scam.