I’ve been deeply disappointed with my experience using Odie Pet Insurance. What was promised as a quick and simple reimbursement process has turned into a drawn-out ordeal.

Reply from MetLife Pet Insurance

The app is not user friendly. Its very hard to use and isn't intuitive. Also a quick reference as to what's covered would be helpful. Also idk why my premium is going up this year....

So far, every claim we have submitted has been denied. Claims have even been deleted for no reason. Very unhappy with the service. I only gave it two stars because they respond quickly, just never with what you want to hear. It seems like nothing is ever covered.

Your website continuously had issues of not working and stating try again later. I assume this is your way of slowing down the submission of claims since you very rarely process any claims at 10 days or less.

1-YOUR PLAN IS NOT ACCEPTED AS A PAYMENT OPTION WHEN CHECKING OUT AT THE,VETERINARIAN.

I am still new to Metlife Pet. I am frustrated with the reimbursement process. Last week I submitted an expense for my dog's annual check up. This week I received an email saying I needed to provide vet notes for the visit. I reached out to my vet to get the notes from the visit. I called to talk to someone at Metlife they said I didn't need the notes that it had already been approved. Additionally, I originally had 2 pets on my policy, I had just finished paying the deductible when one pet suddenly passed away. I was not expecting to have to start over with the $20 deductible after removing the pet that passed.

I don’t feel like they pay what they advertise

Disappointed After 16 Years – Outrageous Premium Hike

not happy at the moment with Metlife. They denied a claim for some injection my pet had for itching. I have called and even now just submit an Appeal claim form to fight about the claim. Its just a hassle had to do this when that is the reason i got you all's insurance which is more expensive that i had before but i thought you all were better.