I haven’t gotten any information about my pet since I’ve submitted the paperwork.

I applied, sent my dogs records, paid and I got an email weeks later with different coverage. I based the vet care based on the information I originally orgered.

Cannot get thru to cancel nationwide

I really appreciate the flexibility in creating a custom plan. The reimbursement is comparable to other similar per insurance companies. My review of 3/5 stars comes mainly from the reimbursement process. It’s unclear what exact documents are required for reimbursement, and almost every time I have to go back in to figure out what is needed. It’s not an easy or intuitive process. It’s very frustrating to get a delay each time, especially when waiting for a significant amount of money to be reimbursed.

For some reason agents kept telling me hadn't received my claims for almost 2 weeks. Then in same day 1 agent said had and another said hadn't received

We have been with MetLife for four years now and this year both of my premiums jumped ~$20 for each of my girls. The customer service rep couldn't give me a good answer as to why. I ended up canceling our younger girl's policy and going with another company. I had to keep our other policy because unfortunately we are going through chemo at the moment. With chemo, we are asked to do a follow up CBC on week after each treatment, and after every single CBC, the claim is denied and I'm back on the phone with a rep trying to get them to reprocess the claim when it's clearly stated in the chemo POST note to follow up in a week with a CBC. This current go around, I've been hanging in limbo with MetLife over a claim for two weeks now and no one can seem to resolve the issue. At this point, my policy has renewed and I'm afraid the claim will go towards my current policy.

Quick response and process.

They're a joke! Denied me insurance just because I have two dogs-- breed that isn't even on the restricted list. Do you homework, idiots.

Customer service is poor. Its all autobot so anything not in "parameters" get ignored.

Disgusting customer service when trying to renew policy! They have increased my policy for 2 dogs 6 & 7 never claimed by over £800 a year and feel this is fair !