Unable to submit claims do to problems with their website. Nearly twice what we were paying with ManyPets. Email responses are backlogged 7-15 days.

Horrible issue when a pet passed and I was overcharged

I’ve carried insurance on two dogs for the span of almost their lifetimes. One pup I dropped insurance at age 8, the other kept until she passed (more active dog). When my pup was diagnosed with lymphoma, I thought I’d be happy to have the insurance. I was reimbursed for 1/4 of what was I spent. Cancer meds not being covered, consult fees not being covered. I’m really wondering now if the thousands I spent on pet insurance was ever really worth it.

You were the best but, you cancelled us

We were transferred over to Odie from ManyPets in Jan. And ever since then, it has been a nightmare working with Odie. The price doubled what we were paying with ManyPets and it isn't even the same services. Every claim we submit is delayed by WEEKS and we can barely get ahold of anyone for updates. Emails responses take 7-15 days for them to reply, and good luck getting an answer on the phone or a callback. They say delays are due to high volume of claims being submitted but I have had 3 other insurances for my dogs and NEVER experienced this. We would cancel if our dog did not have preexisting conditions that ManyPets said would be covered under Odie. Take your business elsewhere.

Awful company ….

So trupanion unlike other providers, issues deductibles based on condition not per year. So my dog that has been insured with Trupanion for 8 years and only has a few minor claims.She had a bout of endometritis which she had a few years ago as well. The 400 deductible was almost met from previous claims but trupanion instituted their own condition and called it "discharge" instead of calling it endometritis and recharged me the entire deductible amount. My bill was for $700 bill, they paid me $100. This company used to be good but is now a rip-off! Their website supposedly has been upgraded but it is no upgrade and does not work well. Their owner's portal does not work at all!

Easy to sign up and not at all straightforward to cancel policy. They will avoid notifying you at all in the hopes you forget about your recurring payments.

Started at a reasonable $25/month for our 7 month old rescue pup. Every year the monthly cost went up $5-10. About 4 years ago we had one claim of about $700. They didn't want to pay because they claimed we didn't have enough of the dog's history/records. The ASPCA was both the vet and the place we adopted from, so they had all the records the dog would ever have. Healthy Paws reluctantly paid the claim, but then raised our rates even more. After 7 years, we were at $75/month. Just got a notice they are raising it to $155/month! For no reason. Putting the money in a savings account rather than paying them any more.

Sad how little insurance pays for but it costs so much, what a waste.