There have been instances where eligible claims were denied and it was only because I called to query that I was told it was being “reviewed” by a machine, I assume AI. Because I called the claim was reviewed by an actual person and approved. It also takes several days sometimes 3 weeks before a claim is addressed. Neither of these occurrences is acceptable.

This is borderline a scam -- the insurance portion is alright, but cancelling is a nightmare. The sales rep will do everything in their power to keep you on the insurance. I finally was able to cancel, only to have them reenroll me in another policy a year later? Customer service is pretty much nonexistent or during extremely inconvenient hours (for someone not on the east coast) and there's no way of getting in touch other than reaching out over phone (and being put on hold). Do not recommend, insure your pet with a more reliable and customer friendly insurance like MetLife instead.

Don't know as I sent in claims. We'll see. Not crazy about having to get claims in with in a year even as you're still working on dog issue. I'm still paying so why not take care of claim. I've paid for it.

Vet should be one to send in claims. Many claims sent in by me get denied when i pay a lot of money.

Declined to pay ER treatment required call to Pet Poison Helpline. Also eliminated for payment $430 for Emergency visit ($200 which was NOT an exam fee) & Inpatient Exam ($230.00). Believe they calculated Exam fee twice. Spoke to call center who refused to help. I pay a great deal monthly for this coverage & am not happy with these decisions. They seem to stretch restrictions to save corporation money instead of being compassionate regarding the issues facing the clients & their pets. Used to be a business who bent over backward to work with clients. No more. Will no longer recommend.

My claims are not being processed in a timely manner. A couple have been overlooked and when I follow up on the status I am unable to get an answer.

You have the nerve to ask my opinion of Pets Best after the way they have NOT paid our legitimate bills submitted?!! This company sucks!! I have submitted dental claims twice to no avail! This time the are going to pay $150 of a $1500. bill!! That is rediculous! I will not continue to pay a 3 month fee of > $266. for what I have received in return! You people are nuts! I will also report this company!

I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.

I have never once gone online to leave a review for a company. Good or bad. But i feel absolutely inclined to get on here and leave a review for PetsBest Insurance. I have never had a worse experience then when I was trying to submit a claim through them. It has taken a month of countless phone calls and emails to get ahold of a "supervisor" for them to just tell me my claim was missing one document. Every person I spoke to on the phone was extremely rude and not helpful whatsoever. The fact that this insurance costs 70$ a month is COMICAL!!!!! I will never refer this company and my business with PetsBest will be stopped immediately. DO NOT SIGN UP WITH THIS SCAM COMPANY!!!!!!!

We enrolled a month ago, and we cancelled our policy 3 days ago. Pls pls read the fine print. They don't reimburse 80% as they promised in the quote.